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Cindy Hepfer has been recognized and praised by her colleagues as generous and committed in her work, inspiring a broad spectrum of constituencies and encouraging active participation in an ongoing dialogue about library services. She gives freely of her time to help newcomers understand complex issues and is noted for recognizing and valuing multiple points of view on a wide variety of topics. Cindy’s unselfish dedication to service in ALCTS, NASIG and other organizations is a model for others who see the reward of volunteering. She has had and continues to have a significant impact on all those who work with her and those who benefit from her participation. An outstanding professional, she is a worthy recipient of an award honoring the extraordinary service of Ross Atkinson