Reference and User Services Association (RUSA)

Telling Our Story: Career Paths in Resource Sharing

NMOORE — Tue, 17 Sep 2024 16:31:22 +0000

Telling Our Story: Career Paths in Resource Sharing NMOORE Tue, 09/17/2024 - 11:31

eLearning

Nov 20 2024 | 12 - 1pm

$79 Non-Member/ $71.10 Member/ $46.61 RUSA Member/ $37.12 Student

https://elearning.ala.org/local/catalog/view/product.php?productid=1305

You will leave this 60-minute webinar with ideas on how to do both from experienced heads of resources sharing from academic, special and public libraries! Resource-sharing librarians often describe their career paths as serendipitous. They happen to get an internship or entry-level position in resource sharing and fall in love with the work. Important concepts for resource sharing like management and copyright can be found in some library school courses, but there is no formal educational pathway that leads to this specialization. The alternative to education is on-the-job training, which can vary widely in efficacy depending on staff knowledge and existing documentation. This is challenging because each library does resource sharing differently depending upon consortial partnership, software, and workflows to meet the unique needs of patrons. Building off a research project where heads of resource sharing from Big Ten Academic Alliance libraries were interviewed and results analyzed through inductive thematic analysis, panelists will answer questions about their career paths. They will identify the knowledge, skills and abilities needed to be successful in the field and discuss recent trends as they offer advice for the next generation of resource sharing libraries.

By the end of this webinar, the participant will be able to:

Identify the key knowledge, skills and abilities needed to be successful in resource sharing
Compare differing career paths that have led to success within the resource-sharing field
Incorporate information on upcoming trends with advice offered by experienced heads of resource sharing into their own career journeys

This webinar is relevant for people who are interested in a career in resource sharing as well as mid-career professionals looking for direction.

Presenters:

Brynne Norton, is the Head, Resource Sharing and Reserves, at the University of Maryland College Park. She has been in this position since 2019 and has spent over 12 years working in access services and has worked at university, a small liberal arts college, a government library, and a community college library. She has a Master's of Library and Information Science from the University of Pittsburgh. Her research interests include career paths in resource sharing.

Meg Massey, is the Manager of Interlibrary Loan at Penn State University Libraries. In this role, Meg provides direction and leadership to the Interlibrary Loan unit, coordinating all resource sharing activities. The Interlibrary Loan department is also responsible for Delivery services, which includes Office delivery to faculty, staff and graduate students, and home delivery to distance users. Meg is the current Chair of the RUSA STARS Education and Training Committee.

Salima Appiah-Duffell, is the Resource Sharing Librarian (aka "Book Detective') for the National Gallery of Art in Washington, DC. She also serves as Chair for the Mid-Atlantic chapter of ARLIS (Art Libraries Society of North America); and recently completed a two-year term on the SHARES Executive Group.

Mallory Duff, is the Head of Interlibrary Loan for Carroll County Public Library in Maryland. She coordinates lending and borrowing functions and supports the county's many active book clubs by procuring additional copies of titles being read monthly. She is an active participant in local resource sharing groups. She previously served as a member and Chair of the STARS Interlibrary Loan Committee and is currently a member of the STARS Organization Committee.

This webinar is sponsored by RUSA-STARS. Find out more about the Sharing and Transforming Access to Resources Section at /rusa/sections/stars

Ninah Moore

nmoore@ala.org

Administration & Leadership

Teaching Youth Ethics through Reference Interactions

NMOORE — Tue, 27 Aug 2024 18:18:00 +0000

Teaching Youth Ethics through Reference Interactions NMOORE Tue, 08/27/2024 - 13:18

eLearning

Oct 30 2024 | 12 - 1pm

RUSA members: $46.61 | members: $71.10 | Non- members: $79.00 | Student Members: $37.12

https://elearning.ala.org/local/catalog/view/product.php?productid=1300

Reference interactions offer valuable learning moments to teach young people ethical information behavior contextually and just-in-time based on their own information needs. This webinar provides guidance and scenarios on integrating ethical instruction when helping youth do research and other information tasks.

By the end of this webinar, the participant will be able to:

Identify ethical issues in reference interactions
Explain how to conduct research ethically
Explain digital citizenship as it relates to reference instruction
Suggest ways to instruct youth during reference interactions.

Dr. Lesley Farmer, Professor at California State University (CSU) Long Beach, coordinated the Teacher Librarianship program, and was named as the university's Outstanding Professor. She also manages the CSU ICT Literacy Project. Her most current books are Fake News in Context (2021, Routledge), and Reference and Information Services and Services for Children and Young Adults (2022, Rowman & Littlefield)

Ninah Moore

nmoore@ala.org

Units

Yes

Online

Connecting Information Literacy Efforts to Student Retention

NMOORE — Tue, 06 Aug 2024 20:14:40 +0000

Connecting Information Literacy Efforts to Student Retention NMOORE Tue, 08/06/2024 - 15:14

eLearning

Oct 7 - Nov 4 2024

RUSA members: $129.50 | members: $188.10 | Non- members: $209 | Student Members: $141.08

Experts say that student retention in academe is the continued enrollment of a student from the first year to the second year, and on to graduation. In this class, we discuss the difference a librarian makes as teacher of information literacy, study skills, time management, and academic writing, and in mentoring and supporting students from first year to graduation.

Existing campus programs may be made up of a retention or enrollment office, career services, and a tutoring center, for example. In these cases, librarians need a seat at that table. In other situations, librarians have an opportunity to create an innovative grass-roots program. Either way, the bottom line for librarians is that student retention is measurable, improves, and the institution thereby graduates informationally literate leaders of the future. Librarians have a place in this entire process.

By the end of this course the participate will be able to:

Conduct and study best practice research
Create a proposal to campus administration to create a grass-roots program, or to become embedded into an existing retention program.
Create and customize institutional information literacy programs designed to help increase student retention
Develop communities across the campus in support of retention activities
Learn to present your ideas based on research and review a real-life case study, conducted by the instructor pre-and post-Covid.

The time commitment for this four-week asynchronous course is 15 hours total.

The instructor, Debra Lucas-Alfieri, Retired with Distinction from her positioin as the Head of Reference, Interlibrary Loan, Public Services, and Information Analysis and Instruction, at D'Youvile University in Buffalo, NY. Debra has been teaching online library science classes, seminars, and webinars for over a decade, working with national organizations. She has presented web-based symposiums for organizations in Florida and Montreal. Debra has vast experience and knowledge of the history of libraries, and its' mission, her research and philosophies are highly regarded, studied, and cited across the world. Through teaching and writing, she has impacted students and scholars across the globe.

Before she Retired with Distinction from D'Youville University, she was appointed Faculty Senate Parliamentarian and served from 2018 until she retired in 2022. During her tenure, she was awarded a Sabbatical and Faculty Research Grant in 2014, a Faculty Fellowship Award in 2015-2016, and a promotion to Full-Librarian Academic Rank in 2016. her retirement created the synergy to collaborate with countless librarians who will then drive our profession and institution of libraries successfuly and strategically into the future.

Instructor

How to Register

Online
By Email: download, complete and email form (PDF) to registration@ala.org
By Mail: Download, complete and mail form (PDF) to ��ϲʿ��app, ATTN: MACS/Online CE Registration, 225 N. Michigan Ave. Suite 1300, Chicago, IL 60601

Credits

Continuing Education Credit- A certificate of completion will be sent to each participant upon successful completion of a course.

Although this course is not CEU-certified, many licensing boards will accept it for credit. Requirements vary by state and school district regarding certification and continuing education credits. The decision to grant CEU credits remains entirely up to your state or school district. If you are in need of credits, check with your state and/or school district before enrolling to determine eligibility. Some states will review your certificate of completion and course description to determine eligibility.

Ninah Moore

nmoore@ala.org

Units

Yes

RSS Virtual Reference Resources Subcommittee

BLADEWSKI — Wed, 17 Jul 2024 20:57:37 +0000

RSS Virtual Reference Resources Subcommittee

Reference and User Services Association

BLADEWSKI Wed, 07/17/2024 - 15:57

Study and review the educational needs of library workers conducting virtual reference. Update the RUSA documents related to virtual reference as needed. Create virtual reference professional development resources.

RUS-RSSVRRS

RSS Virtual Reference Resources Subcommittee Connect Group

July

Reference and User Services Association (RUSA)

All Members

Off

RUSA STARS Access to Resources Discussion Group

BLADEWSKI — Fri, 21 Jun 2024 15:35:05 +0000

RUSA STARS Access to Resources Discussion Group

Reference and User Services Association

BLADEWSKI Fri, 06/21/2024 - 10:35

Converses about topics related to access services, user services, circulation, course reserves, and other access to resources related topics.

RUS-STAARDC

STARS Access to Resources Discussion Group Connect group

July

Reference and User Services Association (RUSA)

All Members

Off

Bill Ladewski

RUSA ED

RUSA

bladewski@ala.org

RUSA STARS Awards and Recognition Committee

BLADEWSKI — Fri, 21 Jun 2024 15:30:23 +0000

RUSA STARS Awards and Recognition Committee

Reference and User Services Association

BLADEWSKI Fri, 06/21/2024 - 10:30

Solicits and evaluates nominations for and selects award recipients for the following STARS awards:

Virginia Boucher OCLC Distinguished Interlibrary Loan Librarian Award
- A monetary award and citation recognizing an individual for outstanding professional achievement, leadership, and contributions to interlibrary loan during the previous two years.
STARS-Atlas Systems Mentoring Award
- A monetary award to fund travel expenses associated with attending ’s annual conference for a library practitioner who is new to the field of interlibrary loan/document delivery or electronic reserves, and who has daily, hands-on involvement in the areas of borrowing, lending, document delivery, electronic reserves, material delivery, or resource sharing.
STARS Publication Award
- A citation to recognize and encourage excellence in publication in STARS focus areas, including interlibrary loan, document delivery, remote circulation, access services, cooperative reference, cooperative collection development, remote storage and other shared library services.

RUS-STAARC

STARS Awards and Recognition Committee Connect group

July

Reference and User Services Association (RUSA)

All Members

Off

Bill Ladewski

RUSA ED

RUSA

bladewski@ala.org

RUSA ETS Professional Resources Committee

BLADEWSKI — Fri, 21 Jun 2024 14:50:30 +0000

RUSA ETS Professional Resources Committee

Reference and User Services Association

BLADEWSKI Fri, 06/21/2024 - 09:50

The Professional Resources Committee of ETS creates resources for members to advance their knowledge of emerging technologies and their applications in user services. This committee promotes professional resources and maintains ETS webpages and online presence.

RUS-ETSPRC

RUSA ETS Professional Resources Committee Connect group

July

Reference and User Services Association (RUSA)

All Members

Off

Bill Ladewski

RUSA ED

RUSA

bladewski@ala.org

RUSA ETS Awards Committee

BLADEWSKI — Fri, 21 Jun 2024 14:44:07 +0000

RUSA ETS Awards Committee

Reference and User Services Association

BLADEWSKI Fri, 06/21/2024 - 09:44

The Awards Committee is charged with promoting and awarding the Best Emerging Technology Application (BETA) Award yearly in order to promote libraries and programs that creatively and effectively integrate emerging technology into library user services.

RUS-ETSAC

RUSA ETS Awards Committee Connect group

July

Reference and User Services Association (RUSA)

All Members

Off

Bill Ladewski

RUSA ED

RUSA

bladewski@ala.org

RUSA ETS Programming Committee

BLADEWSKI — Thu, 20 Jun 2024 20:06:44 +0000

RUSA ETS Programming Committee

Reference and User Services Association

BLADEWSKI Thu, 06/20/2024 - 15:06

The ETS Programming Committee focuses on supporting the ETS vision by developing in-person and virtual programs, such as presentations, discussions, panels, and webinars. It creates professional development opportunities for ETS members to explore and discuss technological trends and applications in user services.

Rus-Prc

RUSA ETS Programming Committee

July

Reference and User Services Association (RUSA)

All Members

Off

Professional Competencies for Resource Sharing Practitioners

BLADEWSKI — Thu, 20 Jun 2024 14:58:04 +0000

Professional Competencies for Resource Sharing Practitioners

Reference and User Services Association

BLADEWSKI Thu, 06/20/2024 - 09:58

History

Prepared by the RUSA STARS Interlibrary Loan and Codes, Guidelines, and Technical Standards Committees, 2022-3. Approved by the RUSA STARS Executive Committee on June 12, 2024.

Purpose

While resource sharing operations vary from institution to institution, specialized information and skill sets are transferable and compose the general foundation of the profession. This expertise covers categories such as knowledge of consortial and reciprocal borrowing relationships, copyright, domestic and international resource sharing codes and policies, broad research skills, and communication skills with both patrons and other libraries. The Reference and User Services Association (RUSA) Sharing and Transforming Access to Resources Section (STARS) has created a set of professional competencies to use as general guidance for resource sharing practitioners. For each of the areas, a resource sharing practitioner is encouraged to know and to be able to employ these principles and techniques; however, not all competencies may apply to every position and can vary by organization type and circumstance. Practitioners should utilize the competencies to identify areas for further training as they work toward proficiency in the resource sharing field.

For the purposes of this document, library resource sharing, also known as interlibrary loan (ILL), is the process by which a library requests material from, or supplies material to, another library. See other definitions at the end of the document.

These guidelines define the professional competencies important for resource sharing practitioners for use in: the training of new staff, the preparation and review of position descriptions, resource sharing job applications, performance evaluations and goal setting, and/or the creation of a Library and Information Science (LIS) curriculum addressing skills and knowledge involved with resource sharing.

1.0 Resource Sharing Standards, Guidelines, and Applicable Law

1.1 Understand and apply the principles and protocols established in the ��ϲʿ��app’s () Interlibrary Loan Code for the United States with Explanatory Text.
1.2 Understand and apply the principles and guidelines established by the International Federation of Libraries Association (IFLA); Guidelines for Best Practices in Resource Sharing and Document Delivery and International Resource Sharing and Document Delivery: Principles and Guidelines for Procedure.
1.3 Understand and comply with the Code of Ethics.
1.4 Understand and comply with U.S. copyright law (Title 17, U.S. Code), particularly sections 107 (also known as Fair Use), 108, 109, and 121.
1.5 Understand and apply the ACRL/RBMS Guidelines For Interlibrary And Exhibition Loan Of Special Collections Materials (Association of College & Research Libraries and Rare Books & Manuscripts Section).
1.6 Understand and follow Guidelines for Resource Sharing Operations Management if a resource sharing manager.

2.0 Facilitating Requests between Libraries

2.1 Be familiar with the ILL tools, systems, communication channels, and workflows used to facilitate requesting and supplying physical materials and electronic content between libraries.
2.2 Implement consortial and other reciprocal agreements into requesting and supplying workflows.
2.3 Be aware of the ILL terms in local electronic license agreements between one's library and a publisher or vendor in order to ascertain if licensed content can be shared or not.
2.4 Possess a familiarity with proper handling and packaging practices for different material formats as well as shipping options and workflows, including customs forms for international loans and consortial shipping requirements.

3.0 Search Skills

3.1 Have an understanding of library classification systems and searching strategies in order to conduct basic and advanced searching of the local catalog and discovery tools.
3.2 Be familiar with the physical collections and most commonly used databases at a practitioner's own library or institution.
3.3 Possess the ability to search databases, catalogs, indexes, and various websites in order to verify incomplete citations and locate potential suppliers for print or electronic content.
3.4 Be aware of openly available resources, including content found in institutional repositories, Open Access databases, and publisher websites.
3.5 Possess an attention to detail to obtain material that fills the user’s stated need (e.g., supplementary material, published versus preprint, edition and format).
3.6 Trace citations through various bibliographic references in order to track down the location of a source for challenging requests.
3.7 Possess a basic knowledge of citation styles (e.g., APA, MLA, Chicago).
3.8 Read and assess bibliographic citations for accuracy and completeness.
3.9 Possess knowledge of various sources used in the verification of citations such as WorldCat, PubMed, and publishers’ sites.
3.10 Have a working knowledge of MARC and other bibliographic record data, with a basic understanding of fields, subfields, and indicators. This knowledge includes, but is not limited to, locating important information such as title changes, the language of a resource, and format type.3
3.11 Be familiar with unique identifiers including, but not limited to, ISBN (International Standard Book Number), ISSN (International Standard Serial Number), DOI (Digital Object Identifier), PMID (PubMed Identifier), and OCLC Accession Number.
3.12 Be familiar with foreign language assistance resources for bibliographic verification (e.g. online tools or local expertise).

4.0 Technical Knowledge and Skills

4.1 Be familiar with the workflow of resource sharing within an Integrated Library System (ILS), Library Services Platform (LSP), ILL management system, and other software or cloud-based tools used to accomplish resource sharing work.
4.2 Understand the fundamentals of purchasing and acquisition of content such as purchase-on-demand workflows and the concept of “buy versus borrow.”
4.3 Be familiar with e-resources technical terms such as e-resource licensing, Open Access (OA), paywalls, and digital rights management (DRM) free content.

4.4 Maintain familiarity with scanning/digitization and microform equipment and software for creating, editing, and delivering files (e.g. PDFs).

4.5 Be aware of legacy (e.g. CD-ROMs, VHS, micro-opaque), current, and developing technologies and their applications within resource sharing guidelines.

5.0 Customer Service and Patron Privacy

5.1 Possess strong written and verbal communication skills for effectively communicating information such as resource sharing policies, invoices, request status, and troubleshooting.

5.2 Provide high-level customer service equitably to all library patrons regardless of communication method, accessibility needs, language background, etc.
5.3 Compile and use patron data responsibly under one's institutional or local data privacy provisions as well as state and federal law.
5.4 Anticipate and maintain awareness of evolving local patron needs and expectations.
5.5 Understand the resource sharing patron interface to guide users through the request process.
5.6 Practice thoughtful and concise communication with practitioners at other institutions.
5.7 Work respectfully with other libraries to resolve late, damaged, or lost materials.
5.8 Refer patrons to other appropriate library departments or specialists as needed.

6.0 Accessibility and Diversity

6.1 Practice values of diversity, inclusivity, and equity in services and collaborations.
6.2 Advocate for fiscal and ethical stewardship when considering or implementing patron fines, fees, and restrictions that may cause undue burden on users.
6.3 Be familiar with ADA’s Web Content Accessibility Guidelines (WCAG) to ensure resource sharing web pages are fully accessible.
6.4 Be familiar with Section 121 (the Chafee Amendment) of U.S. copyright law (Title 17, USC).
6.5 Possess the ability to create and verify accessible (i.e. machine readable) PDFs.

7.0 Financial Literacies

7.1 Understand cost-saving efficiencies including verifying local availability, reusing packing materials whenever possible, and following reciprocal relationship agreements.
7.2 Be aware of network-specific payment options such as OCLC’s Interlibrary Loan Fee Management (IFM) system and DOCLINE’s Electronic Funds Transfer System (EFTS).
7.3 Be aware of international payment options such as IFLA vouchers.
7.4 Possess knowledge of procedures to submit invoices for payment at one’s institution and how to invoice other organizations for lost or damaged material.

Definitions

Consortial agreements: The arrangement formed by individual institutions to work as a group for a common purpose.

DRM-free: Free of digital rights management means a user has unlimited access to interact with digital content.

DOCLINE Electronic Funds Transfer System (EFTS): A transaction-based electronic billing system for resource sharing charges maintained by the Medical Library Association.

Document Delivery: A service delivering content such as articles, book chapters, and reports, typically in electronic format. May include fulfillment in-house or from commercial vendors.

IFLA Vouchers: A reusable plastic card that represents a standard payment amount for international transactions.

Interlibrary Loan: The process by which a library requests material from, or supplies material to, another library. Also sometimes called Document Delivery or Resource Sharing.

License: A legal agreement between a library and a provider of electronic materials.

OCLC Interlibrary Loan Fee Management (IFM) System: An electronic billing system that allows OCLC libraries to reconcile resource sharing charges and payments through their monthly OCLC invoice.

Open Access (OA): Online content that is free of cost and other barriers.

Paywalls: Content that a user encounters while searching online that asks for payment, usually through a publisher’s website.

Reciprocal Agreements: Relationships where libraries agree not to charge each other for items supplied.

Resource Sharing: An umbrella term for interlibrary loan/document delivery and other related services as defined by your library/institution.

Professional Competencies for Resource Sharing Practitioners (PDF)

Guidelines, Policies and Standards

Reference and User Services Association (RUSA)